This policy explains when AuthOwl subscription fees are and are not refundable, and how to request a refund.
Overview
This Refund Policy applies to paid AuthOwl subscriptions and related charges billed in Egyptian Pounds (EGP). It forms part of our Terms of Service. Prices are exclusive of value added tax (VAT), which is applied at the Egyptian rate of 14% where required.
Subscription billing
Monthly plans are billed at the start of each monthly period and renew automatically until cancelled. Annual plans are billed up front for the year at a discounted rate equivalent to ten months of the monthly price, so two months are effectively free. Charges reflect the plan and any add-ons in effect at the time of billing.
Free plan
Our free plan carries no charge and therefore no refund. If you upgrade from free to a paid plan, the terms below apply from the date of your first paid charge.
Refund eligibility
For annual plans, you may request a refund within 14 days of the initial charge if you have not made substantial use of the service; approved refunds in this window are returned in full, less any metered usage already consumed. After this window, annual plans are generally non-refundable, though we may, at our discretion, offer a pro-rated refund for the unused portion of the term. Monthly plans are generally non-refundable for the current period, and cancellation stops the next renewal.
Non-refundable items
Usage-based and consumed items are not refundable. This includes SMS bundles and other metered usage that has already been delivered or consumed, and any applicable taxes already remitted. Unused prepaid usage does not roll over unless stated otherwise in your plan.
How to request a refund
To request a refund, contact us at billing@authowl.dev from the email on your account and include your organization name and the invoice or charge in question. We aim to review requests promptly and, where approved, issue refunds to the original payment method.
Cancellation and downgrade
You can cancel or downgrade your subscription at any time from the dashboard. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then. Downgrades take effect at the next renewal unless we indicate otherwise.
Chargebacks
If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback or payment dispute without contacting us may lead to suspension of your account while the dispute is investigated.
Changes
We may update this Refund Policy from time to time. When we make material changes, we will revise the "last updated" date and, where appropriate, notify you.
Contact
For billing and refund questions, contact us at billing@authowl.dev.